Live Consultant application
Ucentrik has released an Open-Source, CTX-based, Collaborative Video “Live Consultant” Application for Service & Support. The application enables an online interaction between customers and “agents” with 2-way Video, VoIP, Chat & Collaboration (desktop share & control).
The application includes a Complete Call Center Component with Intelligent Call Routing, Call Transfer, Data Tracking & Reporting; and enables calls from Kiosks, Digital Signage, Websites and Applications.
The turnkey application enables you to offer an online collaborative video chat almost instantly, but we’ve made this available as an open-source solution so you can brand & customize according to your own needs. Even if your use case doesn’t require a ‘call center like application’, you will still find the the code useful for features like intelligent call routing, user account management and tracking, call recording etc. that you can use to jump start development of your own solutions.